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COVID-19 Protocols

Thank you for trusting us with your pet and your patience for our new protocols during this unprecedented time. Once you arrive at our hospital and complete the online Client Intake Form (https://www.dcaer.com/client-intake-form), we will begin triaging your pet and entering your information into our system. A Client Services Representative will call you shortly to review your information. The Veterinarian will assess your pet and call you to discuss your pet’s history and potential diagnostics and treatment(s) for your pet. Following that, a Veterinary Assistant will call you to discuss the treatment plan, cost and payment.

 

Please remain in the parking lot for this process as many things can change during emergency treatment planning. Should your pet need to be hospitalized, the staff will get all paperwork and payment completed with you before you leave.

 

If you have any questions during this process, please call 940-271-1200. Thank you for your patience and understanding as we do our best to navigate through these difficult times.

 

COMMON ER QUESTIONS

Why am I not allowed to be with my pet at all times?

In order to quickly assess each patient and determine stability, monitor any changes in the status of your pet, decrease wait times and provide a safe work environment, we do all examinations, diagnostics, treatments and surgery in our treatment area without the client being present. Emergency cases can be very traumatic for clients to see and having clients in the treatment area would inhibit patient care for all our patients. We are a very busy practice with cases that often come in unexpectedly, and there is simply not enough room to have every client sit with their pet while we treat them. If your animal is stable, and you would like to wait with your pet in an exam room, please inform the technician and we will have you wait there until a doctor is available. This can increase your wait time at our hospital, but we will do our very best to treat your pet as quickly as possible.

 

Why are there longer wait times at an emergency hospital?

Just like a human emergency room, we do not take appointments. This means that many patients can arrive all at once and that can cause delays in the treatment of stable patients when critical animals come through the door and require immediate life-saving care. Each patient is triaged as they arrive and although we try to treat each patient on a first-come, first-served basis, this is not always feasible when a less stable patient arrives at the hospital.

 

Why is someone else's pet being seen before mine?

All pets are triaged to see which patients are more critical than others. If another patient has been moved ahead of your pet, that patient has been found to be less stable than your animal and may require life-saving efforts.

 

Why does everything seem to cost more at an emergency hospital?

An emergency hospital is very expensive to maintain. The hospital must be fully staffed with emergency trained veterinarians and technicians, whether two patients come through the door or twenty. Maintaining this state of readiness and a state-of-the-art hospital with the latest equipment to treat every possible emergency that comes through the door is very costly. We do our best to offer affordable emergency services but emergency care is typically going to be more expensive than your primary veterinarian for these reasons.


This hospital is not government owned or subsidized (like county hospitals). We are a private business. We must charge for the services and care that we provide in order to stay in business and provide care for all our patients that need us.